Giving Voice to Quality - Consumer Voice

Giving Voice to Quality

Training for Nursing Home Residents and Their Families ¹

Available on CD now! See Flyer and Order Form (pdf file)

This project was made possible by funding from the Retirement Research Foundation.  It aims to provide nursing home residents and family members with the information they need to recognize and insist on quality and the strategies necessary for achieving quality, resident-directed practices at their own facilities. The project also provides information and materials to long-term care ombudsmen and community advocacy organizations to bolster their work with residents and family members.

The project trained nursing home residents and their families nationwide through: a series of six teleconference seminars during 2006; a web-based consumer education center and the development and electronic distribution of materials to seminar participants.  See Project Overview for More Detail. Read Grant Highlights by The Retirement Research Foundation.

Tele-conference Seminars: This project ended December 2006 with over 1000 participants receiving education from the training calls. Please click on the call buttons below to look at the consumer friendly materials on each topic that were designed to provide information about quality care practices. Materials specific to each topic, include: Agenda for the call, Speaker bios, Handouts and Evaluation forms.

Resident-Directed Care Planning	Restraint-Free Nursing Home Care	Residents' Rights
Communication	Eating with Dignity	Incontinence and Quality Care

 

Incontinence and Quality Care

Incontinence and Quality Care: Sixth topical call  in the series - Wednesday, November 8^th at 3:00pm ET.

1. Agenda
2. Speaker: Annemarie Dowling-Castronovo, PhD(c), RN - College of Nursing, Rutgers University - Bio
3. Best Practice Provider: Christine K. Bradway - Assistant Professor of Gerontological Nursing, University of Pennsylvania School of Nursing - Bio
4. Conference Materials:
   Incontinence and Quality Care Handout
   Examples of Common Problems and Tips on What You Can Do -  Excerpts from Nursing Homes: Getting Good Care There, Second Edition, by Sarah Greene Burger, Virginia Fraser, Sara Hunt and Barbara Frank, A Consumer Action Manual Prepared by The National Citizens’ Coalition for Nursing Home Reform.
   Infectious Disease Factsheet - Clostridium difficile
   State Operations Manual Appendix PP: Interpretive Guidelines (including F315 )
5. Minutes of the Educational Call
6. Follow-up call November 30^th  - notes from the call
7. Participant evaluation - Please fill out and return to NCCNHR - Two formats available:  PDF file, and MSWord document

Nutrition and Hydration: Fifth topical call  in the series - Wednesday, October 11^th at 3:00pm ET.

1. Register Now!  Registration form available in two formats -  PDF  file, and MSWord document. (Please note Ombudsman registration closed as of 10/6/06.)
2.  Agenda
3. Speaker Dr. Jeanie Kayser-Jones, Professor, Gerontological Nursing and Medical Anthropology, University of California, San Francisco; Bio
4. Best Practice Provider: Connie McDonald, Administrative Director for MaineGeneral Rehabilitation and Nursing Care; Bio
5. Conference Materials:
   Malnutrition and Dehydration Fact Sheet
6. Participant evaluation - Following the Conference Call, please fill out and return to NCCNHR - Two formats available:  PDF file, and MSWord document
7. Minutes of the Educational Call
8. Additional Resources

• Kayser-Jones, Jeanie, Pengilly, Kathryn. (1999). Dysphagia among nursing home residents: Consequences and recommendations. Geriatric Nursing, 20(2), 77-82.
• Kayser-Jones, Jeanie. (1999). Reflections on a mother’s death. Geriatric Nursing, 20(2), 83.
• Kayser-Jones, Jeanie. (2006). Preventable causes of dehydration. American Journal of Nursing, 106(6), 45.
• Mentes, Janet. (2006). Oral hydration in older adults. American Journal of Nursing, 106(6), 40-49.

    8.    Follow-up call November 1^st  - notes of the follow-up call

Communication: Fourth topical call  in the series - Wednesday, September 13^th at 3:00pm ET.

1. Register Now!  Registration form available in two formats -  PDF file, and MSWord document
2.  Information flyer
3. Speaker Bios: Hollis Turnham; Kate Waldo
4. Agenda
5. Conference Materials:

Coaching-Based Staff Communication
Role Play
Guidelines for Presenting the Problem
Pulling Back
Worksheet
6. Additional Resources
   www.paraprofessional.org
   www.directcareclearinghouse.org
   www.coverageiscritical.org
   Pioneer Network: Getting Started: http://pioneer.estoreadvanced.net/index.php?p=product&id=7&parent=3
7. Minutes of the Educational Call
8. Follow-up call September 29^th - notes of the follow-up call

 

Residents' Rights: Third topical call  in the series - Tuesday, August 22^nd at 3:00pm EDT.

1. Register Now!  Registration form available in two formats -  PDF file, and MSWord document
2. Information flyer
3. Speaker Bios: Mike Connors; Carol Scott
4. Conference Materials:

a.  Knowing Your Residents’ Rights (RR)
RR Fact Sheet
RR Illustration and Explanation (Airplane Metaphor)
Our Rights Go marching On

b.  Dealing with Problems in a Nursing Home
Resolving Problems in Nursing Homes - Fact Sheet

c.  Residents Rights Week Information and Resources
Residents’ Rights Week History and Activities

5. Participant evaluation - Please fill out and return to NCCNHR - Two formats available:  PDF file, and MSWord document
6. Minutes of the call

7. Follow-up call on September 7^th

Restraint-Free Nursing Home Care: Second topical call  in the series - Thursday June 29^th at 3:00pm ET.

Conference Call Seminar Tuesday, May 9, 3 p.m. ET  Information flyer 

1. Agenda
2. Person-directed information sheet by Lynda Crandall
3. Bed-side information sheet from Providence Benedictine Nursing Center:  
   Blank sample 1
   Blank sample 2 
   Completed example - shows how the bed-side information sheet is used.
4. Gail Hendricks - Presenter bio
5. Cris Parque - Presenter bio
6. Lynda Crandall, GNP - Speaker Bio
7. Follow-up call on Resident-Directed Care Planning June 1, 2006.  If you participated in the first call on Resident-Directed Care Planning on May 9, 2006 and have more questions about Resident-Directed Care Planning and advocacy strategies related to this topic, you are invited to join the follow-up call for a dialogue with conference presenters.  If you have spoken with nursing home staff who are interested in implementing Resident-Directed Care Planning, they are free to join the call as well.  More information, please email Jessica Brill at voice@nccnhr.org.

1.  Funding for this project is supported by the Retirement Research Foundation